TRAVELLER REVIEWS – WELCOMING STAFF, CLEANLINESS & LOCATION VALUED MOST BY GUESTS

Drawing upon more than 232 million verified reviews from travellers, Booking.com has just announced (Tuesday 25th January) he winners of its 10th Annual Traveller Review Awards.

The awards worldwide recognise 1,261,273 accommodation providers, car rental locations and pre-booked taxi providers in 220 countries and territories around the world.

In terms of places to stay in the Asia Pacific, Australia leads the pack with the most accommodations being recognised with a 2022 award (18,663), followed by Japan (13,979), Thailand (12,969), Indonesia (10,416), India (9,063) to round out the top five.

For the fifth year in a row, apartments take the top spot in the Traveller Review Awards 2022 as the most-awarded property type globally, with 561,843 partners being recognised for their efforts.

Hotels take the second spot with 172,530 properties being honoured, followed by holiday homes (148,962), guesthouses (98,466) and B&Bs (79,859).

Welcoming staff make the difference

When diving into the individual aspects of their stays that guests valued most at the 1,259,594 properties receiving a Traveller Review Award 2022, staff (9) cleanliness (8.9) and location (8.9) received the highest average marks globally.

This is well above other aspects evaluated, such as facilities (8.6) or value for money (8.5), demonstrating the importance of those welcoming, friendly interactions during the stay, as well as health and hygiene in light of the evolving status of the global Covid-19 pandemic.